The service industries (more formally termed: ‘ tertiary sector of industry ‘ by economists) involve the provision of services to businesses as well as final consumers. Such services include accounting, tradesmanship (like mechanic or plumber services), computer services, restaurants, tourism, etc. The service industry is an industry in that part of the economy that creates services rather than tangible objects. Economists divide all economic activity into two broad categories, goods and services. Goods-producing industries are agriculture, mining, manufacturing, and construction; each of them creates some kind of tangible object.

A service industry is any industry that produces value is that primarily intangible such as customer service, management, advice, knowledge, design, data and experiences. Advanced economies are experiencing a long term shift whereby service industries are becoming a larger component of economic output relative to other industries such as:

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Airport 4.0

Airport 4.0 – Digitalization at the airport – Traveling is digital. Central data management, efficient real-time communication between all actors and a “smart airport” are still dreams of the future

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Banking 4.0

Digital disruption is occurring at every level in the banking industry. From new technology to new competition to heightened customer expectations, banks have become increasingly vulnerable.

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eCommerce 4.0

Businesses are continuing to invest in e-commerce solutions, technologies, and innovative approaches that will help them keep pace with changing markets, a changing landscape, and an increasingly digital world.

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Education 4.0

Education 4.0 will enable learning anytime, anywhere as the e-learning tools and applications will provide opportunities for remote, self-paced learning.

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Health 4.0

Health 4.0 is all about capturing the vast amounts of data and putting it to work in applications, thus making healthcare management decisions better informed, while allowing for significant gains in efficiency and cost control.

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Hospitality 4.0

Digital technologies and the use of agile methodologies are making it easier for travel and hospitality businesses to take risks in introducing new services and changing their operating models.

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Logistics 4.0

Logistics 4.0 and Supply Chain Management 4.0 or smart supply chain management concern the various aspects of end-to-end logistics and supply chain management in the context of Industry 4.0 on the field of transport and logistics.

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Insurance 4.0

Insurance 4.0 is changing the nature of work, and the new employment marketplace creates new risks, along with corresponding new segments for insurers to target.

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Retail 4.0

Emergence of Industry 4.0 has led to a steep shift towards the adoption of digitisation. Advanced technologies have revolutionised retail industry bringing forth its new avatar – Retail 4.0.

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